Terms and Conditions
These Terms and Conditions apply to services, activities, products and resources provided by Classroom Adventures Ltd., including under any trading names (including but not limited to History Adventures).
Each section of these Terms and Conditions constitutes a separate and standalone contract governing the specific service, activity, or product booked or purchased.
Only the section relevant to the service, activity, or product being booked or purchased shall apply to the contract formed. No section shall apply by implication or incorporation to any other service unless expressly stated.
For the avoidance of doubt:
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School Experience Day terms apply only to in-school Experience Days;
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Event terms apply only to public-facing Events;
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DIY School Pack terms apply only to DIY School Packs;
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Online Shop terms apply only to purchases made through the Online Shop.
No party shall be required to review or comply with sections that are not relevant to the specific contract entered into.
These Terms and Conditions and any contract formed under them shall be governed by and construed in accordance with the laws of England and Wales. The parties submit to the exclusive jurisdiction of the courts of England and Wales.
Contents
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Experience Days
1. Introduction, Framework and Scope
1.1 Definitions
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“Classroom Adventures” refers to Classroom Adventures Ltd. and any trading names used.
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“Client” refers to any organisation, school, venue, heritage site or event organiser booking services.
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“Customer” refers to any individual purchasing products through the online shop.
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“Event” refers to public-facing activities delivered to members of the public at venues or sites.
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“Experience Day” refers to in-school workshops, sessions or activities (of any duration) delivered to pupils.
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“DIY Pack” refers to DIY School Experience Day Packs, including physical kits and digital resources.
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“Event Space” refers to any area allocated to Classroom Adventures for delivery, set-up or storage.
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“Activities” refers to presentation, acting, games, storytelling, role playing, crafts or any other form of engagement with pupils or members of public expected in the provision laid out in the booking form (or quote if not specified in the booking form).
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“Delivery” refers to performing, giving, enabling or the act of provision of any presentation, acting, games, storytelling, role playing, crafts or any other form of engagement with pupils or members of public expected in the provision laid out in the booking form (or quote if not specified in the booking form).
1.2 Contract Formation
A contract is formed when:
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a booking form or order form is submitted and accepted, or
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an online order is placed and confirmed.
These Terms and Conditions take precedence over any terms supplied by the client or customer unless expressly agreed in writing in advance. Submission of a booking form constitutes acceptance of the applicable Classroom Adventures Terms and Conditions, regardless of any internal policies, purchase orders, or standard terms issued by the client, unless expressly agreed in writing by Classroom Adventures prior to booking.
2. Bookings and Payment
2.1 A booking is confirmed once a completed booking form has been received by Classroom Adventures. By submitting a booking form, the client confirms that they have the authority to make the booking on behalf of their organisation and agree to these Terms and Conditions.
2.2 It is the responsibility of the client to ensure that all information provided on the booking form is accurate and complete. Pricing and delivery arrangements are based on the information supplied.
2.3 If, upon arrival, Classroom Adventures staff find that the information provided is incorrect, incomplete, or that these Terms and Conditions have not been met, Classroom Adventures reserves the right to refuse or suspend delivery of the Experience Day. In such circumstances, the full fee remains payable in accordance with the cancellation policy.
2.4 Classroom Adventures reserves the right to refuse to deliver a booking where errors, omissions, or unmet requirements materially affect the safe or practical delivery of the Experience Day.
2.5 Classroom Adventures will not be bound by any terms and conditions issued by the client unless expressly agreed in writing prior to the return of the completed booking form.
2.6 The client may be invoiced at any point following receipt of the booking form. In most cases invoices are issued after delivery; however, Classroom Adventures reserves the right to require full payment in advance. Where an invoice is issued prior to delivery, payment must be received in full before the Experience Day takes place.
2.7 Payment terms and methods are detailed on the invoice. Failure to pay by the due date may result in statutory interest and recovery charges being applied in line with the Late Payment of Commercial Debts (Interest) Act 1998.
2.8 Should the client require any amendments to an invoice submitted by Classroom Adventures for the purposes of satisfying their own internal processes, for example but not limited to splitting one invoice into two or adding information such as purchase order numbers, then the original payment terms, including due date, shall stand.
2.9 Any internal administrative processes required by the client (including supplier onboarding or additional documentation) must be completed at least 14 days prior to the Experience Day. Requests made after this point may incur an administration fee and do not suspend invoice due dates.
3. Parking, Access and Set-Up
3.1 The client must provide secure, on-site parking for a transit van for the full duration of the Experience Day, including set-up and pack-down. Where this is not possible, Classroom Adventures may be unable to deliver the Experience Day and the cancellation policy will apply.
3.2 Classroom Adventures staff will typically arrive between 07:30 and 08:00 for school bookings. A named member of staff must be available to provide access, confirm parking arrangements, and direct staff to the event space.
3.3 Parking must remain available throughout the day. Classroom Adventures vehicles cannot be moved during unloading or once delivery has begun.
3.4 The client is responsible for notifying Classroom Adventures in advance of any parking or access restrictions and for completing any required actions (e.g. vehicle registration for ANPR systems). Any charges incurred, including parking or tolls, must be covered by the client.
3.5 Vehicular access is required as close as possible to the event space for unloading and reloading. Where this is not possible, the client must provide sufficient staff and equipment to assist. If safe unloading cannot be achieved, Classroom Adventures may be unable to proceed.
3.6 Step-free access between the unloading area and the event space is essential. Where lifts or ramps are required, these must be operational and available on arrival. If safe access cannot be achieved, delivery may not be possible.
3.7 Classroom Adventures requires uninterrupted access to the event space for a minimum of one hour for set-up. Delays in access may result in a delayed start time.
3.8 No other activities and no unaccompanied children (under 18) may be present in the event space during set-up. If this cannot be guaranteed, Classroom Adventures may be unable to proceed on safeguarding grounds.
3.9 Where Classroom Adventures permits delivery to proceed despite a breach of these Terms and Conditions, this shall not constitute a waiver of those terms, nor prevent Classroom Adventures from enforcing them fully at any future booking.
4. Delivery of the Experience Day
4.1 Classroom Adventures staff aim to commence delivery from 09:00. Any delays caused by restricted access or unmet conditions may result in a later start without reduction in fee.
4.2 Once set-up is complete, props and equipment must not be moved without the permission of Classroom Adventures staff.
4.3 It is the client’s responsibility to ensure that participating children are not required to leave sessions for other activities and that no conflicting bookings occur during the Experience Day.
4.4 The client must ensure that the supervising teacher(s) or responsible adult(s) remain present, attentive, and engaged with their group throughout the Experience Day.
4.5 No children may access the event space without an accompanying adult during Classroom Adventures’ occupancy. Failure to meet this requirement may result in suspension or early termination of delivery, with the full fee remaining payable.
4.6 Where the client requires the wearing of badges, stickers, lanyards, or similar identification, Classroom Adventures staff may keep such items readily available rather than worn, where necessary for safety, safeguarding, practical delivery, or protection of equipment.
5. Behaviour, Supervision and Safeguarding
5.1 Classroom Adventures Experience Days are designed to be inclusive, engaging, and safe. The safety and wellbeing of all participants is the overriding priority.
5.2 The client retains full responsibility for the supervision, behaviour management, and safeguarding of participating children at all times. Classroom Adventures staff are not the designated safeguarding lead for the client.
5.3 Any safeguarding disclosures, concerns, or incidents arising during delivery will be referred to a responsible staff member of the client, or the client’s designated safeguarding lead as soon as practically possible. Classroom Adventures staff do not investigate safeguarding matters and rely on the client’s safeguarding procedures.
5.4 A minimum of two members of the client’s staff must be present in the event space at all times. Additional staff are strongly recommended, particularly where children with additional needs are participating. The client should ensure that the client’s staff are able to be present with the children for the duration of the experience and not changed or rotated throughout.
5.5 Classroom Adventures staff may provide limited, appropriate physical assistance where necessary for the safe delivery of activities. This may include assisting with tools, costumes, equipment, positioning for roleplay or dance, or intervening to prevent immediate risk of harm. Any such contact will be proportionate, safety-led, and conducted in open view with client staff present.
5.6 Classroom Adventures staff reserve the right to pause delivery if behaviour is unsafe or disruptive. Delivery will resume once the issue has been appropriately managed by the client’s staff.
5.7 Where unsafe behaviour cannot be remedied, or where safeguarding concerns arise that cannot be adequately addressed, Classroom Adventures reserves the right to terminate delivery and leave the site. In such circumstances, the full fee remains payable.
5.8 It is the client’s responsibility to ensure that appropriate provision is in place for children with additional needs, including staffing, space, or alternative arrangements, where required.
6. Cancellations and Rescheduling
6.1 Cancellations must be made in writing by email to info@classroomadventures.co.uk. A booking is cancelled once the cancellation has been received and acknowledged.
6.2 Cancellation charges apply as follows:
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More than 2 months’ notice: 30% of the quoted fee
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Less than 2 months but more than 1 week: 50%
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1 week or less: 100%
6.3 Where possible, Classroom Adventures will endeavour to accommodate requests to reschedule. This cannot be guaranteed and may be subject to administrative charges or incurred costs.
6.4 If Classroom Adventures must cancel an Experience Day, the client will be offered a suitable alternative date where possible or be entitled to not proceed with this booking with no additional penalty or fee payable.
7. Contagion and Unforeseen Circumstances (force majeure)
7.1 If a booking is affected by contagion or circumstances outside the reasonable control of either party, the client should contact Classroom Adventures as soon as possible so that appropriate options can be explored.
7.2 Where government restrictions prevent delivery, bookings may be rescheduled or substituted where appropriate. Where only the client’s internal protocols prevent delivery, standard cancellation terms apply.
7.3 The occurrence of force majeure or unforeseen circumstances does not automatically entitle the client to a refund. Where delivery is prevented, Classroom Adventures may offer rescheduling, substitution, or cancellation without penalty at its reasonable discretion.
8. Intellectual Property
8.1 Classroom Adventures retains full rights to all materials, performances, and resources. No part may be copied, edited, or distributed without prior permission.
9. Limitation of Liability
9.1 Classroom Adventures shall not be liable for any indirect or consequential loss, including but not limited to loss of income, loss of teaching time, loss of data, reputational damage, or administrative costs arising from the use of its services or products.
9.2 Nothing in these terms excludes or limits liability for death or personal injury caused by our negligence.
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School Referral scheme
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Organisations that have previously booked a Classroom Adventures Experience day, who refer us to other organisations, are entitled to £50 off of their next Classroom Adventures Experience Day so long as the following criteria are met.
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The referred school must have notified Classroom Adventures, when booking, which school referred them to us.
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The referred school must have booked a Classroom Adventures Experience Day.
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The said Experience Day must have been delivered by us.
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The offer of £50 off is only redeemable against a Classroom Adventures Experience Day and is not valid against a Classroom Adventures DIY School Pack, or any other products or services from Classroom Adventures.
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Schools may refer as many other schools as they like and will receive £50 off for every referral. However only one £50 discount can be used per booking.
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The referred school must not have previously booked an experience day, or ordered a DIY pack from Classroom Adventures.
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The £50 discount must be used within 12 months of the booking date of the referred school.
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DIY School Packs
1. Details
1.1 Orders are confirmed once an order form has been received by Classroom Adventures and it is the responsibility of the person booking to ensure all information provided on the form is correct and that they have the authority to order from us on behalf of their organisation.
1.2 Submission of an order form constitutes a legally binding agreement between the organisation and Classroom Adventures, subject to these terms and conditions.
1.3 Access to the resources is on Classroom Adventure’s events website (historyadventures.co.uk). Access will be granted for the (half) term specified on the booking form once the client has set up an account on the above website. Classroom Adventures is not responsible for any delay to accessing the resources caused by a failure to set up an account.
1.4 Access must be initiated within 12 months of the order date. If not initiated within 12 months, access is forfeited and no refund will be given.
1.5 If access is required after the end of the term chosen, then further access can be purchased by contacting Classroom Adventures.
1.6 Physical Products as part of our DIY Packs are made to order, production will begin once an order form has been received. Products will be shipped as soon as production is completed, even if access to the online resources has not yet been initiated.
1.7 Classroom Adventures is not responsible for delays caused by third-party couriers but will assist in resolving any delivery issues.
1.8 Classroom Adventures will replace physical products confirmed lost in transit following a courier investigation which confirms that the products have not and will not be delivered.
1.9 Upon receipt of the physical product, it is the responsibility of the organisation to complete a thorough inspection of the products. Any issues, defects or missing parts must be reported to Classroom Adventures within 14 days of receipt. After this period goods are deemed as accepted and Classroom Adventures will not be responsible for any issues found except where the issue could not reasonably have been discovered during inspection.
1.10 Additional components can be ordered by emailing info@classroomadventures.co.uk.
1.11 DIY Packs are intended for supervised educational use only and are not suitable for unsupervised use by children.
1.12 All activities using Classroom Adventures DIY Packs must be supervised by a responsible and competent adult at all times. Some packs may include tools or components which require adult handling and supervision.
1.13 Classroom Adventures is not responsible for injuries or accidents resulting from misuse of the materials, failure to follow instructions, or lack of appropriate supervision.
1.14 Nothing in these terms excludes or limits liability for death or personal injury caused by our negligence.
1.15 The organisation will be invoiced once the order form has been received.
1.16 Payment is due within 30 days of the invoice date. Failure to pay does not invalidate the contract.
1.17 Classroom Adventures will endeavour to replace any missing, damaged or faulty parts if notified within 14 days of receipt of the product. Classroom Adventures will not offer returns or refunds due to a change of mind, staff changes, budget changes, or any other reason outside of our control once an order has been submitted.
1.18 Classroom Adventures cannot offer refunds on digital resources once access has been granted. Access to resources is time-limited and non-transferrable.
1.19 DIY Packs are sold to organisations for educational use and not to private consumers.
1.20 By ordering a Classroom Adventures DIY Pack, Classroom Adventures issues a licence permitting the use of all relevant online resources and downloads for the duration of access granted on the above website. Any use of Classroom Adventures material (online resources or downloads) outside of this time will be considered a breach of licence and may result in additional charges.
1.21 Classroom Adventures maintains intellectual property on all resources (physical and digital) included in the DIY school packs at all times. The organisation agrees not to copy, edit or distribute any intellectual property or material derived from Classroom Adventures outside of the intended use of the DIY pack ordered for the duration of the licence of access. Any distribution of Classroom Adventures intellectual property or material outside of this agreement will be treated as a breach of copyright and licence.
2. Intellectual Property
2.1 Classroom Adventures retains full rights to all materials, performances, and resources. No part may be copied, edited, or distributed without prior permission.
3. Limitation of Liability
3.1 Classroom Adventures shall not be liable for any indirect or consequential loss, including but not limited to loss of income, loss of teaching time, loss of data, reputational damage, or administrative costs arising from the use of its services or products.
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Events
1. Introduction, Framework and Scope
1.1 Definitions
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“Classroom Adventures” refers to Classroom Adventures Ltd. and any trading names used.
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“Client” refers to any organisation, school, venue, heritage site or event organiser booking services.
-
“Customer” refers to any individual purchasing products through the online shop.
-
“Event” refers to public-facing activities delivered to members of the public at venues or sites.
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“Experience Day” refers to in-school workshops, sessions or activities (of any duration) delivered to pupils.
-
“DIY Pack” refers to DIY School Experience Day Packs, including physical kits and digital resources.
-
“Event Space” refers to any area allocated to Classroom Adventures for delivery, set-up or storage.
-
“Activities” refers to presentation, acting, games, storytelling, role playing, crafts or any other form of engagement with pupils or members of public expected in the provision laid out in the booking form (or quote if not specified in the booking form).
-
“Delivery” refers to performing, giving, enabling or the act of provision of any presentation, acting, games, storytelling, role playing, crafts or any other form of engagement with pupils or members of public expected in the provision laid out in the booking form (or quote if not specified in the booking form).
1.2 Contract Formation
A contract is formed when:
-
a booking form or order form is submitted and accepted, or
-
an online order is placed and confirmed.
These Terms and Conditions take precedence over any terms supplied by the client or customer unless expressly agreed in writing in advance. Submission of a booking form constitutes acceptance of the applicable Classroom Adventures Terms and Conditions, regardless of any internal policies, purchase orders, or standard terms issued by the client, unless expressly agreed in writing by Classroom Adventures prior to booking.
2. Bookings and Payment
2.1 Details of the event, including performances, activities, and required infrastructure, will be agreed prior to booking.
2.2 Any particular details required by Classroom Adventures not provided by the client prior to booking such as, but not limited to, quantity, timings and contact details etc. must be confirmed no later than 14 days prior to delivery.
2.3 Classroom Adventures may request a non-refundable deposit of up to 50% to secure the booking. The deposit, if required, will be agreed at the proposal stage.
2.4 Bookings are confirmed once Classroom Adventures receives the completed booking form and any requested deposit.
2.5 Clients are responsible for ensuring all information on the booking form is accurate. Any amendments after confirmation may incur additional charges.
2.6 If information is incorrect or terms and conditions are not met, Classroom Adventures reserves the right not to deliver the event, and the full booking fee will be payable.
2.7 Classroom Adventures will not adhere to terms and conditions set by the client unless agreed in advance.
2.8 Payment terms and methods are detailed on the invoice. Failure to pay by the due date may result in statutory interest and recovery charges being applied in line with the Late Payment of Commercial Debts (Interest) Act 1998.
2.9 Should the client require any amendments to an invoice submitted by Classroom Adventures for the purposes of satisfying their own internal processes, for example but not limited to splitting one invoice into two or adding information such as purchase order numbers, then the original payment terms, including due date, shall stand.
3. Parking, Access and Set-Up
3.1 The client must provide suitable on-site parking for Classroom Adventures vehicles and trailers, and ensure access to the event space is level, step-free, or equipped with a working lift where required.
3.2 The client agrees to ensure that the event space is suitable and safe for Classroom Adventures to both set up and provide its activities to visitors, participants and/or members of the public. The client agrees to conduct a thorough inspection and risk assessment, and prepare the area as necessary, including, but not limited to, mowing grass to a garden lawn standard, removal of animal related matter, clearing of furniture etc.
3.3 The client understands that activities provided outdoors will require items such as, but not limited to tents and ground stakes, to be pegged or staked into the ground and gives consent for this. The client is responsible for confirming that all necessary permissions have been obtained from the site owner or relevant authority prior to booking.
3.4 The Client accepts that the provision of activities by Classroom Adventures may result in minor and temporary ground disturbance within the Event Space. Classroom Adventures shall take reasonable care to minimise disturbance, but shall not be liable for minor or unavoidable surface disturbance arising from the reasonable and agreed delivery of the Event, except where caused by negligence. Any site-specific instructions in this case must be provided in writing prior to booking.
3.5 The client is responsible for notifying Classroom Adventures in advance of any parking or access restrictions and for completing any required actions (e.g. vehicle registration for ANPR systems). Any charges incurred, including parking or tolls, must be covered by the client.
3.6 Vehicular access is required at or immediately adjacent to the event space for unloading and reloading. Where this is not possible, the client must provide sufficient staff and equipment to assist. If safe unloading cannot be achieved, Classroom Adventures may be unable to proceed.
3.7 Any parking or access restrictions must be communicated prior to the event. Failure to provide suitable access may result in non-delivery or additional charges.
3.8 Classroom Adventures staff require uninterrupted access to the event space for set-up. Delays may result in later start times.
3.9 Where infrastructure (tents, stakes, bunting) is needed and not supplied by Classroom Adventures, the client will ensure it is installed or provide suitable alternatives. The client retains full responsibility for any equipment provided during use by Classroom Adventures.
3.10 Classroom Adventures retains responsibility for its own equipment and infrastructure. The client is responsible for the security of the event space and the safety of the public in all areas that Classroom Adventures may, or may not, be using.
4. Delivery of the Activities
4.1 Classroom Adventures staff will endeavour to deliver the event as agreed in the booking form with start and end times following the agreed schedule. Classroom Adventures reserve the right to make minor changes to the schedule based on the needs of the event, for example, but not limited to, other performers over running etc.
4.2 Classroom Adventures reserves the right to modify or suspend activities due to weather or safety concerns. The client accepts that weather-related changes do not entitle refunds unless agreed.
4.3 Children and minors engaging with activities must be accompanied by a responsible adult at all times. The client retains full responsibility for any lost or lone children.
4.4 Classroom Adventures is not responsible for crowd control, queue management, or supervision of members of the public both inside and outside the immediate activity area. The client retains responsibility for public safety across the entire event site.
4.5 Classroom Adventures may provide physical guidance during activities (e.g., handling props or participating in games) in accordance with the Safeguarding and Physical Contact Policy.
4.6 Classroom Adventures may pause or suspend activities if public behaviour is unsafe or disruptive. While staff may ask members of the public to leave if behaviour is inappropriate, the client retains responsibility for enforcement and removal.
4.7 If the client cannot adequately address issues, Classroom Adventures may withdraw delivery. Full fees remain payable.
4.8 Classroom Adventures retains the right to establish temporary rules in the allocated event area (e.g., “no food/drink,” “children must be accompanied”) which the client will support as feasible.
5. Cancellations and Rescheduling
5.1 Cancellations must be made in writing by email to info@classroomadventures.co.uk. A booking is cancelled once the cancellation has been received and acknowledged.
5.2 Cancellation charges apply as follows:
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More than 2 months’ notice: 30% of the quoted fee
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Less than 2 months but more than 1 week: 50%
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1 week or less: 100%
5.3 Where possible, Classroom Adventures will endeavour to accommodate requests to reschedule. This cannot be guaranteed and may be subject to administrative charges or incurred costs.
5.4 If Classroom Adventures must cancel an Event, the client will be offered a suitable alternative date where possible or be entitled to not proceed with this booking with no additional penalty or fee payable.
6. Contagion and Unforeseen Circumstances (force majeure)
6.1 If a booking is affected by contagion or circumstances outside the reasonable control of either party, the client should contact Classroom Adventures as soon as possible so that appropriate options can be explored.
6.2 Where government restrictions prevent delivery, bookings may be rescheduled or substituted where appropriate. Where only the client’s internal protocols prevent delivery, standard cancellation terms apply.
6.3 The occurrence of force majeure or unforeseen circumstances does not automatically entitle the client to a refund. Where delivery is prevented, Classroom Adventures may offer rescheduling, substitution, or cancellation without penalty at its reasonable discretion.
7. Intellectual Property
7.1 Classroom Adventures retains full rights to all materials, performances, and resources. No part may be copied, edited, or distributed without prior permission.
8. Limitation of Liability
8.1 Classroom Adventures shall not be liable for any indirect or consequential loss, including but not limited to loss of income, loss of teaching time, loss of data, reputational damage, or administrative costs arising from the use of its services or products.
8.2 Nothing in these terms excludes or limits liability for death or personal injury caused by our negligence.
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Online Shop
1. Purchases Through the Online Shop
1.1 By placing an order through the Classroom Adventures online shop, the customer agrees to be bound by these terms and conditions. Customers must be at least 18 years old and legally capable of entering into a binding contract in order to purchase Products.
2. Products
2.1 All Products are described on the Classroom Adventures website or associated promotional materials. Product images and descriptions are provided for illustrative purposes only and minor variations in colour, size, or appearance may occur.
2.2 All Products are subject to availability. Classroom Adventures reserves the right to withdraw or amend Products at any time.
2.3 Where Products are intended for use by children, the customer accepts full responsibility for ensuring appropriate adult supervision at all times and for following any stated age recommendations, safety guidance, or instructions provided.
2.4 Product descriptions on the Classroom Adventures website do not constitute a contractual offer. A binding contract is formed only once an order has been accepted and confirmed by Classroom Adventures. Classroom Adventures reserves the right to decline or cancel an order at its discretion and will, where possible, provide a reason.
2.5 Classroom Adventures may make changes to Products where required to comply with legal, safety, or regulatory requirements. Where such changes affect an order that has already been placed, the customer will be notified.
3. Promotion Codes
3.1 Valid promotion codes may be redeemed only on the Classroom Adventures online shop at www.historyadventures.co.uk/shop.
3.2 To apply a promotion code, the code must be entered at the Basket or Checkout stage.
3.3 Promotion codes apply to Products only and cannot be used against delivery charges unless explicitly stated.
3.4 Promotion codes are non-transferable, non-exchangeable for cash, and may not be used in conjunction with any other offer or discount.
3.5 Unless otherwise stated, promotion codes may only be used once per customer.
3.6 Classroom Adventures reserves the right to amend or withdraw promotion codes at any time.
4. Orders
4.1 The ordering process is set out on the website and allows customers to review and amend their order before checkout. It is the customer’s responsibility to ensure that all information provided is accurate and complete.
4.2 A contract for the sale of Products is formed once the customer receives an order confirmation email from Classroom Adventures. Customers should check this confirmation promptly and notify Classroom Adventures immediately of any errors.
4.3 Classroom Adventures is not responsible for inaccuracies resulting from information entered incorrectly by the customer.
4.4 No variation to an order, Product description, or price may be made after a contract has been formed unless agreed in writing by both the customer and Classroom Adventures.
5. Payments
5.1 All prices are displayed on the website at the time of ordering and include VAT where applicable.
5.2 Payment must be made in full at the point of checkout using an accepted credit or debit card. Products will not be dispatched until payment has been received.
6. Delivery
6.1 Products will be delivered to the address provided by the customer during checkout.
6.2 Delivery will be made using a courier selected by Classroom Adventures. Proof of dispatch will be retained.
6.3 Delivery is available to addresses within England, Scotland, Wales, and Northern Ireland only.
6.4 Products will be dispatched within the timeframe stated on the website or, where no timeframe is specified, no later than 30 days from the date the contract is formed.
6.5 Classroom Adventures may deliver Products in instalments where necessary due to stock availability or other reasonable circumstances. No additional delivery charges will be applied in such cases.
6.6 Responsibility for the Products passes to the customer once delivery has been completed.
7. Cancellations and Returns
7.1 Orders may be cancelled without charge at any time before dispatch by notifying Classroom Adventures.
7.2 Once an order has been dispatched, cancellations or changes are no longer possible.
7.3 Customers may return Products for a refund within 14 days of delivery, provided the Products are unused, in the same condition, handled with reasonable care, and returned in their original packaging where possible.
7.4 Customers are responsible for return postage costs unless the return is due to faulty Products or Products that do not match their description.
7.5 Proof of postage and/or tracking must be obtained for all returns and provided to Classroom Adventures upon request.
7.6 Refunds will be processed to the original payment method within 10 working days of receiving the returned Products.
7.7 Nothing in these Terms and Conditions affects the customer’s statutory rights under applicable consumer protection legislation, including rights relating to faulty or misdescribed goods.
8. Personal Information
8.1 All personal information is collected, stored, and processed in accordance with the Classroom Adventures Privacy Policy.
8.2 Classroom Adventures may contact customers using the details provided in relation to their order, delivery, or other matters directly connected to their purchase.
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Concerns or complaints
1. Any concerns or issues regarding any services provided by Classroom Adventures should be directed in the first instance to Lois Knight and emailed to info@classroomadventures.co.uk.
2. Classroom Adventures will endeavour to respond to any issues raised within 7 days, Classroom Adventures reserves the right to take up to 30 days to respond to any issues raised based on factors such as, but not limited to, operational demands and staffing levels or availability.
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Policies
Click to download
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